JUST YOUR VOICE PART 3: CHUM WITH THE CLIENTS = FAST TRACK TO BEING NOTICED

A Note to Minions:

It’s 4:55 PM and your client has changed instructions on you five times in the last 30 minutes, not to mention the other changes made earlier in the day.  Your job is to say, “OK, no problem, let’s see how that can work.”

That’s it. 

Part of getting your voice out there is to ensure that your voice is being portrayed in a positive light.  Just because you didn’t go out of your way to be rude does not mean you are expressly polite and helpful.  

Being helpful and polite no matter what is about more than just staying out of trouble.  If as a representative of your team or company, in whatever capacity, you are ineffective or impatient with clients, there is a good chance it will go unnoticed with management.  And, therefore, so will you. 

If you are expressly helpful and put positive energy into your conversations, the clients will notice.  They will tell your supervisor who will then, in turn, notice you and your efforts.  Bravo! Your voice was heard, your boss knows about it, and you have started making your mark!  

A Note to Supervisors:

If you get an email from a client rewarding a staff member, forward said email to your staff with a good job note.  It will make their day.  Let your staff know you notice their efforts and your clients will keep coming back for more great service.